Client Successes
SSI serves both government and commercial clients, with a particular focus on solving mission-critical, enterprise-wide workflow and communications challenges. Our case studies show the impact SSI can deliver for your organization.
Bringing New Efficiencies to Processing Freedom of Information Act Requests
When the client needed an effective means of managing FOIA requests it turned to SSI, who provided a solution that reduced the time to “close a case” by 75% and reduced the FOIA request backlog by 66%.
A Low-Cost, High-Performance Correspondence Management Solution
SSI put a low-cost, high-performance correspondence management solution in place on a short deadline. The result? Efficient and scalable processes that exceeded requirements and reduced the open caseload by 90%.
Fast-Track Work Management Implementation
When a client with more than 100,000 pieces of correspondence to manage each year needed to replace its work management system, it turned to SSI for expert guidance in selecting and implementing a solution.
A Work Management Solution for Managing Complex Scheduling Tasks
SSI transformed the management of invitations and scheduling tasks for a cabinet secretary’s office, providing new capabilities and efficiencies that are now being used in additional agencies.
Improved Agreement Processing with SSI Workflow Solution
A new solution for managing the interdepartmental agreement process turned “slow, manual, and problematic” to “fast, digital, and worry-free.” Now, more than 90% of such agreements are signed prior to their project periods—a statistic that would have been inconceivable before SSI’s solution.